The purpose and scope of this policy
This policy applies when we process personal data. Personal data means any information relating to an identified or identifiable natural person. It typical includes names, addresses, email addresses and contact details.
myneTEC provides technology products and related services to our Customers.
We process personal data for purposes of our Customer relationships as a Data Controller.
As part of providing our technology products and related services to Customers, we process personal data of Users (typically our customers’ employees or other third parties related to our Customers) as received from our Customers or from Users directly. When we do this, we do it as a Data Processor for the purpose of providing our technology products and related services to our Customers.
Where we process personal data as a Data Processor, our Customer as the Data Controller will also be responsible for implementing appropriate data privacy practices.
How we collect your personal data
We collect data, which may include personal data of individuals , in one of three ways:
Data collected through our Website
When an individual clicks on “Contact Us”, we collect their full name, phone number, email address, company name (if applicable) and online identifier information.
Data collected through our Platform and customer support and interaction channels
When an individual signs up to use our Platform, or any ancillary service used to access the Platform or administer a Solution, we collect their name, email address and online identifier.
We use a number of channels to provide application development services and technical support to Customers and Users and to contact Customers and Users with important information regarding the Platform and Customers’ Solutions. When we interact with Users in this way, we collect the User’s name and relevant contact information.
Data collected through Customers’ Solutions
We use our Platform to develop, operate and host custom software applications for our Customers, which we call “Solutions”. Each Solution is developed according to a Customer’s specifications and therefore the personal data collected using the Solution varies depending on the Solution’s purpose and the Customer’s requirements.
Solutions are rarely used to collect personal data, and where personal data is collected it is seldom sensitive. Personal data collected from Users is typically, but not always, limited to a User’s name, email address, phone number, address, employee or contractor identification number and the location where the Solution is used and the device used to access the Solution.
How we use your personal data
The personal data we collect is used for purposes of our contractual relationship with our Customers, including responding to pre-contractual queries, registration for our technology products and related services, administering our agreement, ongoing Customer relationship management and direct marketing.
We also use personal data for purposes of business analysis, statistics, product development, legal requirements and compliance.
The personal data of Users that we collect and process on behalf of our Customers will depend on our Customers’ requirements and we do not control these requirements.
Customers have complete access to all data that their Users enter using a Customer’s Solution. We have no obligation to maintain or monitor any data entered by a User using a Solution or the Customer’s account on our Platform, unless expressly stated otherwise in a written agreement between us and that Customer.
Our Customer may also elect, at their sole discretion, to make all data entered by a User freely available to all other Users existing under the Customer account or Solution, or to restrict the availability of such data within the Customer account or Solution in any manner it sees fit.
Like most software companies, we collect non-personally-identifying data of the sort that web browsers, platforms and software applications and servers typically make available, such as the browser type, language preference, referring website or application, and the date and time of each visitor request. Our purpose in collecting non-personally identifying data is to better understand how our Visitors, Customers and Users use our Website, our Platform and our Solutions. From time to time, we may release non-personally-identifying data in the aggregate, e.g., by publishing a report on trends in the usage of our products and services.
We never collect any financial or payment information, such as credit card information or bank details, from our Visitors, Customers or Users.
Legal basis for using your personal data
Our basis for collecting and processing personal data is one of the following:
Our contract with a Customer:for example, when we process personal data to respond to a Customer request to enter into an agreement with us, or when processing personal data for billing purposes or any other purpose relating to the technology products and related services we provide to Customers in terms of our agreement with them;
Our legitimate interest:for example, when we direct market to an individual or process personal data for our internal statistical or research purposes;
Compliance requirements:for example, when we process personal data when we liaise with authorities, or for reviewing our security practices.
When we process personal data as a Data Processor on behalf of our Customer, the Customer is responsible for determining the legal basis for processing. This may include that the Customer may require consent from a User before processing the information or sharing it with us for purposes of processing in terms of our agreement with the Customer.
Sharing your personal data with third parties
We do not sell personal data. We disclose personal data to our employees, contractors and affiliated organizations who need to know that information in order to process it on our behalf or to otherwise assist us in providing the our technology products and related services, and who have agreed not to disclose it to others.
We may share personal data with regulators if required by any governmental regulatory authorities in terms of applicable law. We may also share it with law enforcement agencies if required in law.
Your rights in respect of your personal data
You have certain rights in respect of your personal data. As available and except as limited under applicable law, where the General Data Protection Regulation (“GDPR”) applies, you have the following rights specifically in terms of the GDPR:
Right of access:the right to be informed of and request access to the personal data that we process about you;
Right to rectification:you may request that your personal data be amended or updated where it is inaccurate or incomplete;
Right to erasure:the right to request that we delete your personal data, subject to applicable limitations and exceptions;
Right to restrict processing:you may request that we temporarily or permanently stop processing your personal data;
Right to object:
- you may object to us processing your personal data; and
- to your personal data being processed for direct marketing purposes;
Right to information portability:you may request a copy of your personal data and request that data to be transmitted for use by another person; and
Right not to be subject to automated decision-making:where a decision that has a legal or other significant effect is based solely on automated decision making, including profiling, you may request that your data not be processed in that manner.
Where you have provided consent to process your personal data, you may also withdraw your consent where our processing is based on your consent. However, we may continue to process your information if another legal justification exists for the processing.
Retaining your personal data
Each of our Customers may specify for how long we may retain the personal data collected from their Users. Unless specified otherwise in an agreement between us and a Customer, we retain personal data collected from that Customer’s Users for up to 3 years or, if earlier, for a maximum period of 60 days after our agreement with that Customer ends. If requested to do so, we provide Customers with a copy of the personal data. Thereafter, we permanently and securely delete the personal data.
Security of your personal data
We are committed to ensuring that your personal data is safe and secured, and implement appropriate technical and other security measures to protect the integrity and confidentiality of your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law.
We employ administrative, physical, and electronic measures designed to protect the personal data we store and process.
We use industry-standard technological means to protect personal data when stored on a User’s device, while in transit through the internet and when stored on our servers. We use encryption and a comprehensive authentication protocol to provide reasonable security. However, please remember that no security system on the internet is perfect.
Where you access the Platform or a Solution using a username and password, please ensure that you always keep these safe and confidential and never share it with any third party. We will never ask you for your password. If someone contacts you, claiming to represent myneTEC and requests your information, it is always best to request that you contact that person by first getting in touch with myneTEC through a known and published communication channel such as our support desk, or telephone number and confirming that person’s identity.
You can get more information about our data security practices in our Data Security Whitepaper.
At this stage Our website does not use any cookies.
Limitation of liability
We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, transmissions protected by industry standard technology and administered by humans cannot be guaranteed to be secure in all circumstances. We will not be liable for unauthorized disclosure of personal data that occurs through no fault of myneTEC including, but not limited to, errors in transmission, uses of your data by a third party, and your failure to comply with your security obligations.
Links to other websites and software services
Children’s and your sensitive personal data
We do not collect personal data from children under the age of 16. If you believe that a child has provided us with personal data without the consent of his or her parent or guardian, please contact us immediately at firstname.lastname@example.org. If we become aware that a child under age 16 has provided us with personal data, we will delete such data.
As Data Controller we do not intentionally collect sensitive personal data. Where we process sensitive personal data as a Data Processor for our Customer, the Customer is responsible to ensure lawful processing and to obtain consents where required.
Cross-border transfers of your personal data
We make use of third party service providers as sub-processors and may transfer data cross border if our service provider conducts business in another jurisdiction. We only use reputable sub-processors who maintain rigorous security standards.
Any personal data transferred cross border will only be transferred in terms of a written agreement requiring the recipient of the data to comply with all applicable requirements in respect of data privacy.
Dispute resolution and complaints
In terms of applicable laws, you may have the right to formally lodge a complaint about how we handle your personal data with your relevant regulatory authority in terms of the applicable law that applies to you.
If the GDPR applies to you, you may lodge a complaint with the European Commission by using the European Commission online complaint procedure or writing to the European Commission, Secretary-General B-1049 Brussels, BELGIUM, or sending a fax to +32 229 64 335.
How to contact us
If you have any questions, comments, concerns, complaints or claims with respect to our Website, our Platform or a Solution, if your User account has been compromised by a hacker or scammer, if another User is abusing, harassing, or stalking you, if you find that certain content displayed on the Website, the Platform or a Solution is inappropriate or prohibited by these terms, or if you have any other concern, please contact us by email at email@example.com or write to: Data Processing Officer, myneTEC, Gartenstraße 29, Ravensburg, BW 88212, Germany. We will investigate and attempt to resolve the matter.
we are now fully registered in Germany. more information can be obtained by the following link: