Privacy Policy

Introduction

This Privacy Policy relates to myneTEC GmbH/Inc. and our subsidiaries, authorized resellers, developer partners and subcontractors (“myneTEC” or “us” or “we” or “our”). It describes how we treat the personal data we collect and process when:

Where another written agreement between us and a Visitor, Customer or a User exists, and the terms of that other agreement conflicts with the terms of this Privacy Policy, the terms of that other agreement shall prevail, unless applicable laws require otherwise. If you are a User using the Solution of a Customer, please consult the applicable agreement between you the Customer (such as a license agreement or employment agreement) to ensure you understand your rights and obligations.

The purpose and scope of this policy

We respect data privacy rights and take the protection of data seriously. The purpose of this Privacy Policy is to be transparent about the way we collect, store, use, and protect personal data.

This policy applies when we process personal data. Personal data means any information relating to an identified or identifiable natural person. It typical includes names, addresses, email addresses and contact details.

myneTEC provides technology products and related services to our Customers.

We process personal data for purposes of our Customer relationships as a Data Controller.

As part of providing our technology products and related services to Customers, we process personal data of Users (typically our customers’ employees or other third parties related to our Customers) as received from our Customers or from Users directly. When we do this, we do it as a Data Processor for the purpose of providing our technology products and related services to our Customers.

Where we process personal data as a Data Processor, our Customer as the Data Controller will also be responsible for implementing appropriate data privacy practices.

How we collect your personal data

We collect data, which may include personal data of individuals , in one of three ways:

Data collected through our Website

When an individual clicks on “Contact Us”, we collect their full name, phone number, email address, company name (if applicable) and online identifier information.

Data collected through our Platform and customer support and interaction channels

When an individual signs up to use our Platform, or any ancillary service used to access the Platform or administer a Solution, we collect their name, email address and online identifier.

We use a number of channels to provide application development services and technical support to Customers and Users and to contact Customers and Users with important information regarding the Platform and Customers’ Solutions. When we interact with Users in this way, we collect the User’s name and relevant contact information.

Data collected through Customers’ Solutions

We use our Platform to develop, operate and host custom software applications for our Customers, which we call “Solutions”. Each Solution is developed according to a Customer’s specifications and therefore the personal data collected using the Solution varies depending on the Solution’s purpose and the Customer’s requirements.

Solutions are rarely used to collect personal data, and where personal data is collected it is seldom sensitive. Personal data collected from Users is typically, but not always, limited to a User’s name, email address, phone number, address, employee or contractor identification number and the location where the Solution is used and the device used to access the Solution.

How we use your personal data

The personal data we collect is used for purposes of our contractual relationship with our Customers, including responding to pre-contractual queries, registration for our technology products and related services, administering our agreement, ongoing Customer relationship management and direct marketing.

We also use personal data for purposes of business analysis, statistics, product development, legal requirements and compliance.

The personal data of Users that we collect and process on behalf of our Customers will depend on our Customers’ requirements and we do not control these requirements.

Customers have complete access to all data that their Users enter using a Customer’s Solution. We have no obligation to maintain or monitor any data entered by a User using a Solution or the Customer’s account on our Platform, unless expressly stated otherwise in a written agreement between us and that Customer.

Our Customer may also elect, at their sole discretion, to make all data entered by a User freely available to all other Users existing under the Customer account or Solution, or to restrict the availability of such data within the Customer account or Solution in any manner it sees fit.

Like most software companies, we collect non-personally-identifying data of the sort that web browsers, platforms and software applications and servers typically make available, such as the browser type, language preference, referring website or application, and the date and time of each visitor request. Our purpose in collecting non-personally identifying data is to better understand how our Visitors, Customers and Users use our Website, our Platform and our Solutions. From time to time, we may release non-personally-identifying data in the aggregate, e.g., by publishing a report on trends in the usage of our products and services.

We also collect potentially personally-identifying data like Internet Protocol (IP) addresses. We do not use such information to identify Visitors or Users, and we do not disclose such information, other than under the same circumstances that we use and disclose personal data as described in this Privacy Policy.

Certain Visitors to our Website and Users using our support and interaction channels choose to interact with us in ways that require us to gather personal data. The amount and type of data that we gather depends on the nature of the interaction. For example, we ask Users who sign up to use our Platform and who enrol in a Solution to provide data such as their name, email address, Customer name and contact details. Customers and Users who sign up to use our Platform or a Solution may be asked to provide additional data, including as necessary the personal data required to create and administer User accounts. In each case, we collect such data only insofar as is necessary or appropriate to fulfil the purpose of the User’s interaction with us, as determined by an agreement between us and a Customer. We do not disclose personally-identifying information other than as described in this Privacy Policy. Users can refuse to provide certain personally-identifying data, and although we make every attempt to accommodate such a request, such a refusal may prevent them from being able to use our Platform or a Solution.

We never collect any financial or payment information, such as credit card information or bank details, from our Visitors, Customers or Users.

We may collect statistics about the behaviour of Visitors to the Website and Users’ use of our Platform and our Solutions. We may display this information, in aggregate, publicly or provide it to others. However, we do not disclose personally-identifying data other than as described in this Privacy Policy.

Legal basis for using your personal data

Our basis for collecting and processing personal data is one of the following:

When we process personal data as a Data Processor on behalf of our Customer, the Customer is responsible for determining the legal basis for processing. This may include that the Customer may require consent from a User before processing the information or sharing it with us for purposes of processing in terms of our agreement with the Customer.

Sharing your personal data with third parties

We do not sell personal data. We disclose personal data to our employees, contractors and affiliated organizations who need to know that information in order to process it on our behalf or to otherwise assist us in providing the our technology products and related services, and who have agreed not to disclose it to others.

We may share personal data with regulators if required by any governmental regulatory authorities in terms of applicable law. We may also share it with law enforcement agencies if required in law.

Personal data may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other transfer (a “Transfer”) involving myneTEC. myneTEC specifically reserves the right to transfer personal data to a third party in connection with a Transfer. Should such a Transfer occur, we will request that the new combined entity follow this Privacy Policy with respect to your personal data, as and to the extent required by applicable law, and to require that you receive prior notice if your personal data could be used contrary to this Privacy Policy.

Your rights in respect of your personal data

You have certain rights in respect of your personal data. As available and except as limited under applicable law, where the General Data Protection Regulation (“GDPR”) applies, you have the following rights specifically in terms of the GDPR: